Privacy Policy

At SocialDesk ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform and related services.

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and profile details when you create an account.
• Social Media Accounts: Access tokens, profile information, and content from social media platforms you connect (Instagram, Facebook, TikTok, LinkedIn, X/Twitter).
• Content: Posts, images, videos, and other content you create or schedule through our platform.
• Payment Information: Billing details and payment card information processed securely through our payment providers.
• Communications: Messages, feedback, and support requests you send to us.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Connect and interact with your social media accounts on your behalf
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience

3. Social Media Platform Integration

When you connect your social media accounts to SocialDesk, we access certain information from those platforms in accordance with their terms and your permissions. This includes profile information, posts, analytics, and the ability to publish content on your behalf. We only access the data necessary to provide our services and respect the privacy settings you have configured on each platform.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing).
• Social Media Platforms: To publish content and retrieve analytics as authorized by you.
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have given us explicit permission to share your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may retain certain information for legitimate business purposes or as required by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Portability: Request a portable copy of your data.
• Objection: Object to certain processing of your information.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at privacy@socialdesk.ai.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: